Shipping Policy

At Hong Kong Heyao Trading Limited, we prioritize efficient order processing for our premium bedroom items. Once your order is placed and payment is confirmed, it typically takes 1-2 business days to process. This includes inventory checks, quality assurance, and packaging to ensure your swimwear arrives in perfect condition.

During peak seasons or promotions, processing may extend slightly, but we strive to minimize delays. You will receive a confirmation email with updates. If you have questions, contact us at service@andoa.com. We appreciate your trust in Hong Kong Heyao Trading Limited and aim to deliver a seamless shopping experience for our valued customers.

Hong Kong Heyao Trading Limited offers multiple shipping options for your bedroom items to suit your needs. Standard shipping takes 5-7 business days and is cost-effective, while expedited shipping delivers within 2-3 business days for a higher fee.

We partner with reliable carriers like UPS and FedEx to ensure secure transit. Each package includes tracking details sent to your email. For international orders, we use trusted global services with customs handling. Please note that shipping methods may vary based on your location and product availability. Reach out to service@andoa.com for specific inquiries.

We offer free shipping on orders over $60, and for orders under $60 we have two shipping plans to choose from, including flat shipping $4.99, express shipping $7.95.

Delivery times for Andoa bedroom items vary by location and shipping method. Domestic orders typically arrive within 3-7 business days for standard shipping and 1-3 days for expedited. International deliveries may take 7-21 business days, considering customs clearance.

Factors like weather, holidays, or carrier issues can cause delays, so we recommend ordering early for events. You can track your order via the link in your confirmation email. For urgent concerns, contact service@andoa.com. We aim to provide accurate estimates and keep you informed throughout the process.

Hong Kong Heyao Trading Limited proudly ships bedroom items worldwide to bring our quality products to global customers. International orders are subject to customs duties, taxes, and import fees, which are not included in the shipping cost and must be paid by the recipient.

Delivery times range from 7 to 21 business days, depending on the country and local regulations. We use tracked shipping services for security and provide updates via email. Some restrictions may apply to certain regions due to legal or logistical reasons. For details, email service@andoa.com. We appreciate your international support and strive to make shipping smooth.

Once your Andoa bedroom items ships, you will receive a tracking number via email to monitor its journey. This allows you to check real-time updates on the carrier’s website, including estimated delivery dates and current location.

If you do not receive tracking information within 48 hours of shipment, please check your spam folder or contact service@andoa.com for assistance. Tracking helps ensure transparency and peace of mind. Note that updates may occasionally lag due to carrier systems, but we are here to help resolve any issues promptly.

Hong Kong Heyao Trading Limited has specific shipping restrictions to ensure compliance and safety. We do not ship bedroom items to addresses with incomplete or inaccurate details, and PO boxes may have limited service.

Some international destinations are excluded due to trade laws or high-risk areas. Additionally, shipments cannot be rerouted once in transit. If your location is unavailable, contact service@andoa.com to discuss alternatives. We reserve the right to cancel orders that violate these policies. Our goal is to protect your purchase and maintain reliable delivery standards.

If your Andoa bedroom items is lost or damaged during transit, we are here to help. Report the issue within 14 days of the estimated delivery date by emailing service@andoa.com with your order number and photos of any damage.

We will investigate with the carrier and may offer a replacement or refund based on the situation. Note that claims require proof of delivery issues, so keep all packaging materials. We recommend inspecting packages upon arrival. Andoa is committed to resolving such cases fairly and efficiently to ensure customer satisfaction.