Returns Policy

Thanks for shopping/ visiting at https://andoa.com/
We recommend recording an unboxing video at the time of delivery, in case the product is found damaged or defective.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns & Exchange

Eligible

  • If there is a manufacturing defect we will take the responsibility.
  • Product is not as per the specifications mentioned on the website.
  • 2 days from the receiving of the order.
Please email the unboxing video and defect picture along with your order no to service@andoa.com We will respond within 24 hours or earlier.

Not Eligible

  • Item bought on a discount will not be returned or exchanged.
  • Pillow and Duvet are final sale, and we do not accept any return and exchange after the sale
  • Custom size items cannot be returned. Once an order has been placed, it cannot be cancelled.
  • If the order is more than 2 days of receiving it is not eligible for a return.

General

  • In case of return or exchange shipping charges will not be refunded.
  • Reverse logistics will be charged to the customer as per actual.
Based on the above return criteria please email for a return on service@andoa.com

Refunds

  • Once your return is approved,
    • we will initiate a refund to your original method of payment.
  • Refund get processed and credited to your account within 5‑7 business days.

Cancel

  • If your order is shipped/dispatched we are afraid we will not be able to cancel the order. Please email service@andoa.com mentioning your order number.